Personal information collected

• Identity details: full name, date of birth, residential address, nationality.
• Contact details: email address, phone number.
• Account information: username, hashed credentials, settings, responsible gambling preferences.
• Verification and KYC materials: ID documents, proof of address, facial similarity check results.
• Payment and transaction data: deposit and withdrawal records, payment method identifiers (tokenised), billing details.
• Gameplay and betting activity: session history, stakes, outcomes, limits and self‑exclusion status.
• Device and technical data: IP address, device identifiers, browser type, operating system, log files.
• Cookies and similar technologies for analytics and personalisation.
• Communications: support chats, emails and call recordings where permitted by law.

Why this information is collected

• To set up and manage accounts, deliver services and support users.
• To verify identity and meet anti‑money laundering and counter‑terrorism financing obligations.
• To process payments, prevent fraud and manage chargebacks and disputes.
• To uphold responsible gambling measures and eligibility rules (18+).
• To operate, maintain and improve websites, apps and user experience.
• To conduct analytics and compile statistics that inform service improvement.

How information is protected

• Encryption in transit and at rest, including TLS for network traffic.
• Strict access controls, multi‑factor authentication and role‑based permissions.
• Network segmentation, firewalls, monitoring and vulnerability management.
• Supplier due diligence, confidentiality obligations and data processing contracts.
• Staff training, data minimisation, retention schedules and secure destruction.
• Incident response and breach notification procedures consistent with law.

User rights

• Access: request a copy of personal data held.
• Correction: request updates to inaccurate or incomplete information.
• Deletion: request erasure where permitted by law and contract.
• Restriction and objection: ask us to limit certain processing where legally available.
• Complaint: lodge a complaint with the Office of the Australian Information Commissioner.

Compliance

• The handling of personal information complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. AML/CTF Act 2006 (Cth) obligations apply to identity checks and record‑keeping. Responsible gambling obligations apply to eligibility and age. Where relevant, comparable global standards, including GDPR principles, inform our approach to privacy and security.

Personal information is used only for lawful, fair and transparent purposes:

• Account provisioning and customer support.
• Payment processing, withdrawals and fraud prevention.
• Identity verification, sanctions screening and security checks.
• Service maintenance, performance monitoring and user experience improvement.
• Analytics and statistics to understand service performance and usage patterns.
• Responsible gambling administration, including limits, time‑outs and self‑exclusion.
• Compliance with legal and regulatory requirements, and to respond to lawful requests.
• Marketing communications where the user has opted in, with the option to unsubscribe at any time.

We do not sell personal information.

How to access or update data

• Use account settings to review and update contact details, preferences and responsible gambling tools.
• Submit an access or correction request to the Privacy Officer at [email protected]. Identity verification may be required.

Correction and deletion procedures

• Requests are assessed and responded to within a reasonable period, usually within 30 days under the Australian Privacy Principles.
• If a request cannot be fulfilled, reasons will be provided and guidance on how to escalate a complaint will be offered.
• Deletion requests will be honoured where legally permitted. Records required for legal, tax or anti‑money laundering purposes are retained for at least 7 years.

Security checks and payment processing

By using Casinonic, users consent to security and integrity checks and to the processing of payment data by authorised payment providers for deposits, withdrawals and dispute handling.

The services are intended for adults aged 18 and over. Age is verified during registration and before withdrawals when required. The operator cannot confirm age without suitable documents. If a parent or guardian believes a minor has provided personal information, contact the Privacy Officer so the account can be closed and the data deleted, subject to legal retention obligations.

Personal information may be stored or processed outside Australia in locations where service partners, payment processors, verification vendors or cloud providers operate. Casinonic ensures appropriate safeguards, including contractual protections and confidentiality obligations, are in place for all partners handling personal data. By using the site and services, users consent to these international transfers and processing arrangements.

This disclaimer explains that some obligations may be limited or varied by applicable law, regulator directions, court orders or contractual requirements. The policy does not create rights beyond those required by law. The disclaimer applies once the user accepts this policy, including by signature, online acceptance, or accession through continued use of the services.

Cookies are small files placed on a device to store settings and recognise a user on return visits. They support statistics, behaviour analysis, personalisation and site improvement. Types include essential, performance, functionality, analytics and marketing cookies. Unless removed earlier, non‑essential cookies are retained for up to 1 year. Users can manage cookies through browser settings or the on‑site preference tools; essential cookies are required for core functionality.

Use of the websites and services constitutes full acceptance of this Privacy Policy. If there is any inconsistency, the current version published on the site prevails. Continued use after updates indicates acceptance of the revised document. Last updated: 5 December 2025.

Personal information may be shared where necessary to provide services or as required by law, including with:

• Payment processors, banks and card schemes for deposits, withdrawals and chargeback management.
• Identity verification and fraud prevention providers for KYC, sanctions and risk screening.
• Technology vendors for hosting, security, analytics and customer support tools.
• Professional advisers, insurers and dispute resolution bodies.
• Regulators, law enforcement and courts where disclosure is legally required.

A list of key categories of third parties is provided here; details can be requested from the Privacy Officer. Providing personal information to use the services is taken as consent to share it for the purposes described above.

The site may include links to external websites and services that maintain their own privacy policies. The operator is not responsible for how those websites collect, use or disclose information. Users should review the privacy statements on any external site before providing personal data.